Managed Services

CloudGen provides support services in all the areas of an IT department.

  • Managed Services Application Support
  • Shared Model Application Maintenance
  • Production Support
  • Infrastructure Management
  • Education and Learning Solutions
  • On-Site/Off-Site/Off-Shore Support

We are in position to offer economical solutions by employing a model where resources may be placed on-site, off- site (in U.S. facilities), or offshore, using our India based facilities. By taking advantage of the time differences and use of our global networking infrastructure, CloudGen can significantly reduce traditional project timeframes up to 50%. Using our Project Management methodology, whereby deliverables are well defined, project communications are seamlessly addressed, risk is carefully mitigated and quality is the prime consideration. Our customers achieve project satisfaction to a degree previously not achieved. We are prepared to assemble a complete team to perform project level tasks: project managers, business analysts, architects, developers, testers and quality managers. If you choose, these individual team members may be situated at locations deemed best suited to the completion of the project. Our delivery model allows us to utilize resources around the world to best use the full 24-hour day available to us. Some resources will work on-site with your business users and technical staff. Others may work off-site at a location that allows us ready access to your internal staff, while still others may work offshore in either India or Ireland. Most of the business requirements, high level design and architecture definition will be completed on-site in conjunction with your staff. The more labor-intensive efforts will be completed off-site or offshore, depending on the dictates of your specific project.

Learning Solutions - Offering Training Where You Want It! Through our network of training facilities throughout the US plus strategic partnerships throughout Canada, Australia, Europe, and elsewhere, we are prepared to offer you classes and train your students in almost 30 cities throughout the US and 14 additional countries around the world. Where ever you have training needs you can count on us to fulfill them. Our cadre of skilled instructors is available to provide you the level of instruction that your personnel need and we have a wide range of classes that you want.