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Embracing Business Transformation

Modern businesses are moving towards a level-playing field due to advanced technologies. Even small and medium companies can make use of AI, ML, and data analytics. They can transform their business to simplify various operations. But what do these changes mean for the customers?

Streamlining business activities through technology infusion is not sufficient. Currently, the focus of many enterprises is also on customer-centric policies. They plan and implement various strategies to satisfy the clients. Business managers focus on delivering a memorable customer experience (CX) to increase their brand image. They win the loyalty of the consumers through value-added services.

So, business transformation can get defined as a core change in the organization. It encompasses processes, technology, employees, and customers. A strategic switch gets carried out to enhance the quality of various services and systems. And a breakthrough is plausible in the entire work culture.

Case Studies

For example, a large bank was struggling to perform its audits on time. It had access to centralized data storage and prediction models. But the organization lacked a holistic view of data creation and transformation processes. So, an integration team was set-up to resolve the troublesome issue.

They brought together the technical and business teams. They designed a solution with a focus on group coordination. Data consistency was assured by eliminating the silo mentality, and viable mechanisms were initiated to trace the data’s origin, transfers, quality, and attributes. They achieved a significant and predictable result to generate audit reports within a timeframe.

In another case, a retail business was struggling with its invoice system. The customer-facing teams were not able to ensure a smooth payment process. So, the management invested in a high-quality tool. This software produced the bills, posted the invoices via email, and managed alerts and reminders. It had professional-grade templates to deliver reliable, customer-centric value.

Types of Transformation

Modern enterprises are tech-intensive, and their transformation is mostly digital. Yes, there is a change in the work culture, managerial practices, and organizational goals. But, the transformative effect is palpable when the technological modifications create impressive customer experiences.

Many successful companies adopted new processes and business models. They were flexible and showed a willingness to experiment and invest valuable resources. The fundamental changes made their operations efficient, inexpensive, and faster. Let us look at some key transformations along with real-world examples for greater understanding:

Role of Digitization

Digital transformation has been at the forefront of ushering new paradigms. Internet connectivity and mobile phone ubiquity altered consumer perceptions. Their changing behavior created disruptions in e-commerce, social media marketing, and real-time communications.

Today, small and large companies strive to stay up-to-date with technologies. They focus on customers’ preferences and tastes to create brand loyalty. Techniques like SEO, SEM, and social media advertising are useful for targeting and connecting with a tech-savvy customer base.

Customer-Centric Moves

Customer behavior also altered and adapted to new technologies. They prefer innovative products and a memorable online shopping experience. So, the businesses moved in fast and brought forth these modifications to stay competitive and profitable:

  • Actively promote the brand on social media platforms to make the customers happy.
  • Lure the website visitors into a sales funnel by strategic use of chatbots.
  • Rely on customer relationship management (CRM) system to stay relevant every day.
  • Provide a mobile-friendly website to facilitate anytime, anywhere shopping.
  • Offer an online knowledge base to reduce the need for phone-in support.

Effects of AI and ML

Artificial intelligence and machine learning techniques are strategic developments. They transform the business and make it fit for 21st-century transactions. Customers get personalized services based on browsing history and online search behavior.

Customer preferences and product purchases get monitored for fresh insights. ML algorithms are useful to generate recommendations that support the consumer’s decisions. Diverse social media conversation monitoring helps collect and analyze data to pick up market trends and sentiments.

Prime Examples

Amazon and other retail giants use AI techniques to make product recommendations. They facilitate up-selling and cross-selling to bring in higher revenues.

  • HD Supply improved its search capabilities with filters and design features. The customers also navigate to the product pages easily to place an order.
  • Video rental companies like Netflix shifted to content streaming to enhance the consumer’s experience. Those who stuck to older business models (Blockbuster) went bankrupt despite cutting-edge analytics.
  • Media companies like Comcast ensured device integration to satisfy diverse clientele. The customers could watch their favorite shows and movies on laptops, desktops, tablets, and PCs.

Cultural Transformation

The work culture is no longer 9-5 desk jobs. The workforce now includes international workers, freelancers, work-at-home employees, contract employees, and more. The employees and managers have the freedom to innovate, share ideas, and bring in fresh perspectives.

Work culture has transformed to new heights by surpassing traditional bottlenecks and the top-to-bottom hierarchy. Sentiment data and analytical insights are the priority than red tape to create a dynamic and perceptive organization.

CloudGen focuses to embrace the business transformation with value-added services and solutions. We keep our innovation hub updated with the in-demand technologies and trends.

How DevOps and Agility result in a Multi-Speed IT (1)

How DevOps and Agility result in a Multi-Speed IT

IT companies rely on top-class infrastructure to manage their services. They develop, maintain, and modify cutting-edge software and systems. But the main objective is to satisfy the client companies and their customers, who have varying demands. This goal can be achieved only by ensuring reliable business output over time.

When demand increases, the companies scale up their operations. They expand the business and put pressure on the IT teams. So, innovation and optimization have become necessary due to the dynamic nature of demands. DevOps practices are now the solution for these hurdles, according to experts.

State-of-the-art IT

The IT systems and services have to deliver business value. The managers rely on constant, consistent, and speedy feedback for innovation. They improve business interactivity to come up with better solutions. The customer support team or business planning team will have a long list of features that attract the clients. However, the business should focus on modifying the business process to offer those features to the customers.

  1. Velocity – The speed at which the new project reaches the customer
  2. Cost-effectiveness – Automation allows rapid testing and releases at a very low cost.
  3. Agility – This paradigm ensures continuous deployment even for complex projects. 
  4. Innovation – AI and ML technologies facilitate exciting experiments and distinctive features.

What are the bottlenecks?

Superior capabilities require sophisticated tools, careful planning, and execution. But many enterprises fail to comprehend the complexity of tasks at hand. The common hurdles along the way are

  • Legacy systems

Existing systems and services involve manual tasks and slow testing capabilities. They impose architectural constraints due to the poor quality of automation.

  • Diverse methodologies

DevOps involves iterative processes, scaling agility, and professional focus. But the IT teams in the company pull in different directions due to diverse practices and myriad approaches.

  • Ineffective compliance

Inept workflows and authoritarian governance lead to regulatory issues. Lack of communication and inadequate tracking mechanisms slow down compliance in the chain of command.

  • Silo mentality

Development and services teams have conflicting, diverging priorities. Their fragmented outlook leads to inefficiency, higher expenses, and one too many “incidents.”

  • Change resistance

Organizations lack flexibility and do not display the motivation to adapt. Their IT teams with an engineering mind-set become hostile to cultural changes.

What are the solutions?

Agile development and rapid deployment of products and services depend on DevOps transformation. The IT departments have to show a willingness to experiment and avoid resource wastage. Lean principles can add value, improve workflows, and ensure higher compliance.

DevOps can bring about a complete change in the organization through these best practices:

  • Generate and communicate new ideas to the production team with speed.
  • Ensure that software engineers and their surrogates implement these ideas.
  • Facilitate rapid feedback to deploy software and IT infrastructure.
  • Modify the delivery processes to achieve enterprise-level success.
  • Balance the innovative and continuity requirements through Multi-speed IT.

Multi-speed IT           

The idea behind Multi-speed IT is to design and implement flexible processes. The application group has to ensure velocity and agility to bring in rapid innovation. But the development teams also have to optimize stability and business continuity. A bi-modal continuum that focuses on functional independence is a viable strategy. It is an approach that ensures more efficient adoption of DevOps for delivering on both innovation and optimization.

The bi-modal continuum refers to two different categories to handle core competencies as well as the innovative edge. In the former mode, business capabilities get assured by the IT services through an industrialization approach. They focus primarily on customer satisfaction through continuous operations. The company’s intent, orientation, and vision do not get compromised in these practices.

The innovative excellence is plausible through well-designed experimentation. CloudGen’s IT team emphasizes the need to deploy cutting-edge products and services. They also identify and develop the necessary systems through Agile techniques, Hybrid Cloud, and Platform as a Service (PaaS).

On the other hand, the team also focuses on core capabilities, which combine legacy systems and Cloud facilities. They deliver using Waterfall models with an emphasis on predictability and stability. The IT group also relies on Lean pipelines, hybrid environments, PaaS, and Infrastructure as a Service (IaaS).

What can we achieve here?

  1. Innovation delivers minimum viable products (MVP) at a rapid pace.
  2. The industrialization core is made leaner, efficient, and scalable.
  3. Innovative products get industrialized when they serve a core function.
  4. The core adopts DevOps/Agile practices and hybrid resources with minimal disruption.
  5. The functionality gets delivered faster by decreasing inter-dependence and friction.

CloudGen will guide you in making DevOps a reliable, modular, and adaptable functionality into your IT environment.


Industry Best DevOps Practices Every Organization Must Know

An organization’s infrastructure, systems, and services have to be reliable and efficient. The company’s IT department is responsible for supervising and monitoring these operations. Also, software consultants have to develop, update, upgrade, deploy, and manage applications rapidly. In recent times, DevOps emerged to handle all these diverse challenges.

It is a method or movement to hasten software development and IT processes management. In technical terms, DevOps is a set of tools and best practices to enhance an organization’s efficiency. It refers to agile software techniques, lean production methods, six sigma business processes, cobit IT governance model, and ITIL service alignment.

DevOps is a comprehensive framework of best practices that benefit IT-enabled businesses. It gets enhanced by top-grade services, best-in-breed technologies, and competitive methodologies. So, how do they emerge, evolve, function, and generate the desired outcomes?

Top-Notch Methods

DevOps prioritizes global learning over standard definitions. It factors in evolving benchmarks, published practices, and organizational willingness, and the core principles get derived from conferences, research, interviews, and partner experience.

The framework helps fast-track innovators to an early majority by overcoming technical hurdles. It focuses on speedy approaches, shorter feedback loops, and experimentation. The primary attributes also transform culture and highlight constant and consistent delivery of value to a business or customer. However, the following critical practices have earned wide-spread fame and acceptance:


Agile is an iterative approach that applies to software development. It is also very effective in management services to satisfy customers. The practice manages complex projects through collaboration, customer feedback, and rapid product releases. It is a modular approach that prioritizes frequent re-evaluations while changing the plans. The shorter phases and fast redesigns lead to the evolution of more efficient solutions.


In software parlance, continuous integration is possible by merging modified code into a central repository. Subsequently, the automated builds and tests get executed without compromising version control. It is a mature practice that does not obstruct parallel development efforts. Also, continuous delivery ensures multiple testing stages for product packaging and deployment. These significant processes utilize sophisticated tools to monitor various steps in the software building.

Testing automation

Powerful automation tools are useful in the software build process for speed. They are helpful to testers, managers, developers, and operation teams, and they work on diverse infrastructure and minimize the need for maintenance. Some specialists focus on production and deployment by skipping this practice. They rely on manual testing and forsake the crucial philosophical principle of DevOps quality assurance.

Proactive monitoring

This critical practice is necessary to achieve superior software delivery. In the DevOps culture, it facilitates a significant transition to find efficient solutions. It is a safety measure that can eliminate software bugs and performance issues. The entire system’s health gets supervised to identify powerful indicators of threshold conditions and warnings.


It is an ideological practice that achieves a cultural shift in software security. Both the application and infrastructure are elementary in this process from the beginning. It integrates various security practices into every stage of the development activity. The tools factor in data security and privacy issues to ensure compliance without compromising the speed of delivery.


ChatOps is an innovative model for managing DevOps through collaboration. Real-time chat agents, communication tools, and chatbots are extensively helpful here. Large scale tech companies rely on it to enable their development teams to perform group work. They carry out context-based conversations and actions through a unified interface. A lot of work in the background will have better visibility, which shortens the feedback loop and automates various tasks.

Immersion Practices

IT professionals have unique skills ranging from novice to expert levels. Immersion training practices like Dojos, Garage, and Loft improve their strategic abilities. Workshops are effective in enlightening them about the techniques mentioned above. They also learn more about databases, containers, and infrastructure as a code.

DevOps Teams

It is a revolutionary paradigm that eliminates the silo mentality. Under this concept, the development and operations teams are on the same page from stage one. The two groups merge to sustain an engineering atmosphere for the entire production cycle. The teams build, test, and deploy the applications at a much faster rate. It is an on-going effort that brings in even the quality assurance experts to explore the scope and functionality of different roles and responsibilities.

Right DevOps implementation and timely hybrid integration enable you to keep and maintain the technology investments your company has already made;  while incorporating the benefits of new functionality, greater performance, and lower costs of cloud-based applications.  CloudGen offers the expertise and knowledge to make this service as painless as possible for you.

Top 8 Reasons to Partner With an Efficient Managed Services

Top 8 Reasons to Partner With an Efficient Managed Services Provider

Traditionally, enterprises invested in IT teams and in-house infrastructure. But digital transformation brought a paradigmatic shift in business operations. No company can afford to get stuck with their legacy systems. They have to adopt proactive IT measures with the help of competent MSPs.

Yes, managed service providers or MSPs are the next big thing. These outsourcing partners remotely manage the company’s IT assets and end-user systems. Their services include server maintenance, cloud storage, data back-up, and disaster recovery. If you are an SME, you can benefit from network monitoring, authentication, system administration, and infrastructure management. 

But such a third party’s role leads to concerns on security and trust. However, the market value of MSPs is US$200 to US$350 million. So, be careful and choose a reliable partner to enjoy these unbeatable benefits:

1. Improve Core Competency

A business relies on IT services to assist their primary operations. Its core competencies include product innovation, effective marketing, and customer service. The company also has goals and a vision to expand and achieve profits. These key activities should not be side-lined for IT needs.

Managed service providers offer flexible and scalable options to the client. You can choose a suitable service model based on current needs and budget limits. The in-house staff will benefit immensely as they can focus on the core strengths. They do not get distracted or overwhelmed by IT tasks.

2. Cost-Saving Effort

Every business has to upgrade its IT tools and technology in the long run. But the costs of training, installation, and onboarding can be very high. Also, the company will still get stuck with a capital expenditure model. It will not be able to shift to an operating expenses model due to rigidity.

In contrast, MSPs offer scalable models with service-level agreements. You will no longer have to worry about labor costs and hidden service expenses. The management can also take bold decisions to reinvest the savings or expand the business into new territories.

3. Utilize Superior Talent

On-premise technology updates are expensive, time-consuming, and unproductive. You have to configure the new systems and achieve efficient integration. Such complex activities require talented IT professionals with experience. Besides, a large number of costly resources have to get allotted.

With MSPs, you can overcome the problem of hiring and assigning resources. The HR team does not have to worry about locating suitable talent. The service provider charges a flat, monthly rate, and designates first-rate professionals. These experts handle technical, architectural, functional, and systemic issues easily.

4. Scale with Ease

Cutting-edge business IT system is intelligent and AI-driven. A cloud-based solution offers dynamic applications for customer relationship management (CRM). It also provides predictive analytics to assist the enterprise in planning and managing its resources efficiently. 

The development of technology is continuous. Thus, technologies of today can become obsolete tomorrow. Therefore, it becomes a capital-intensive process to scale up an operation. However, since MSPs take care of the resources and technologies, it becomes possible to scale up or down with ease. The MSPs give further impetus through technology integration and process optimization. You can choose a scalable model with proactive monitoring and service upgrades. These solutions ensure business continuity by implementing the IT changes in real-time.

5. Continuous Support

The in-house IT teams are small in size, and they have fixed working hours and resources. But a large MSP offers 24X7 online customer support. A reliable company has technical and business experts working round the clock, and you can receive low-cost, flexible assistance irrespective of the time zone. Besides, the MSP offers on-site, emergency, or weekend support options for an additional fee.

6. Minimize System Fails

The managed services offer reliable, remote monitoring of IT systems. The provider also proactively manages and pre-empts various problems. Their experts detect, diagnose, and troubleshoot issues at an early stage. They also have data back-up and disaster recovery strategies in place. So, your business can flourish as the network and system downtime are effectively lower.

7. Personalized Point of Contact

Remote assistance does not mean a drop in standards or quality assurance. The MSP assigns a dedicated team with a customer success manager (CSM), a singular, reliable middleman, who understands all your business and technical requirements to the tee. This CSM helps you enjoy personalized service. Besides, secondary contact points are readily available to replace absentee CSMs at any time.

8. Stay Secure and Compliant

Data is your asset, and MSPs keep it secure and confidential. The storage and access privileges for sensitive information are competently under control. There is no litigation scope as all the rules, regulations, and compliance standards get fully implemented. Sufficient precautions will be in place beforehand to enforce corporate compliance-based on local, state, and national laws.

CloudGen takes the complete responsibility of Managed services where we assist our clients in assuring the maximum productivity within the short deadlines. We implement smart methods to cut down expenses and simplify complex processes.

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What is Enterprise DevOps?

Modern enterprises deliver business services using Information Technology. They have to satisfy the customers to stay profitable and competitive. But the IT services, software, and systems also require maintenance and upgrades. Earlier, the companies would separate software development from IT operations. But contemporary needs led to the creation of DevOps philosophy, tools, and practices.

DevOps brings a company’s build and services teams together. In large enterprises, there will be thousands of employees and multiple IT groups. The Enterprise DevOps culture can put them on the same page to ensure business continuity. The products, best practices, and approaches get enlarged or scaled up to eliminate blind spots and deliver results within a time frame.

Significant challenges

A multi-national or retail giant enterprise deals with billions of dollars and huge daily inventories. Such an enterprise relies on agile techniques, end-to-end automation, and team collaboration. But there is a constant tussle between product and services groups. Yes, they use tools like Puppet, SaltStack, Chef, and Ansible to manage modules, configurations, and servers. 

The fast releases, insightful feedback, and continuous delivery and testing are helpful. But, introducing new features with a high level of service standards is very challenging.

  • Incident Control

New releases have to get carefully controlled to prevent problems and incidents. A modular process with a single channel can be helpful to manage every minute change. ITSM solutions like BMC remedy are useful for network services and application support teams. But the continuous deployment group may not be very happy.

  • Approval Process

On-demand development with self-service deployments is enticing. But in large companies, the application teams have to go through advisory boards, approval, and governance gates.

  • Lack of Automation

Heavy-duty software works in tandem with massive environments to ensure service reliability. Yes, the cloud infrastructure holds a lot of promise. But planning, preparing, and approving a new environment is a complex process.

  • Orchestration

Large enterprises have to release new builds into multiple departments simultaneously. But such large-scale deployment requires orchestrating multiple, disparate teams to ensure efficiency. Also, robust policies and transparent standards are essential to enforcing full compliance along the existing or new chain of command.

Viable Solutions

Enterprise DevOps will succeed if there are standardization and automation of collaborative approaches. The work culture also has to get transformed through friendly, informal practices. Infusing AI technologies into both service and process management is also a viable strategy.

Data analytics and efficient communications are also necessary to achieve digital transformation. They assist in overcoming the organizational challenges through innovation and predictability:

1. Strategic Shifts

In traditional DevOps, the application development teams use tools like Puppet and Chef. They achieve exemplary configuration and deliver before the deadline. Besides, they raise the bar of automated builds by addressing the IT team requirements. The co-ordination activities, however, get handled with proficiency and promptness by the release managers.

Gradually, a systematic thinking practice emerges to reduce adverse effects. There will be a higher level of understanding of resilient product deployment and business continuity. Superior standardization in the automation of tools and approaches also comes forth. The disconnect due to individual pipelines and subjective DevOps interpretations gets further reduced.

2. Change Management

The business priorities, consumer market tastes, and technologies keep changing. If a business wishes to scale up to the level of Enterprise DevOps, change has to get efficiently managed. The requests, build, and release processes have to be transparent. They have to comply with the policy and adhere to all inter-departmental formalities. The old and new requirements have to get bridged dynamically.

The change also has to factor in innovative capabilities such as integrated tools, hybrid environments, and cloud infrastructure. Unlike DevOps, enterprise-level scaling maintains the developer and operation team interfaces. It just minimizes process-heavy interactions to speed up software delivery and release.

3. Risk Reduction

The Enterprise DevOps approach reduces various risks associated with large-scale releases. The teams adhere to common standards and make deadline predictions very accurate. The operations teams get entrusted with sophisticated tools to set-up complex environments and automation for everyone’s benefit. 

They can supply a standard set of virtual machines (VMs) for the build. Also, the central IT team writes baseline scripts in Puppet and Chef. The application developers rely on them to speed-up software development for a specific server environment. They also ensure continuity to testing and staging while operation groups take the automation forward to the production environment. Thus, boundaries get crossed without compromising the overall control.  


Short-term and Long-term Cost Savings with EDI

The digital footprint enhances the business transformation these days, eases up the communication, and allows a better flow of information and is facilitated by the stunning technological advancement – EDI.

The productive and efficient collaboration between the supplier and distributor at all stages removes the unwanted data movements. The perfect and seamless integration of the large and small suppliers enable their EDI operations to be more simple and smooth.

But, the crucial and the most important factor to consider her is about the cost savings and how implementing EDI in the right way enables us to do so.

Our article helps to get a clear picture of short and long term cost savings with EDI..

Short Term Cost Savings with EDI

The benefits that EDI offers are unmatched with any of the other business implementation strategies especially in supply chain. The cost reduction attained is partly due to reduced expenses. With the elimination of unnecessary toll and errors, the running cost or the working capital cost decreases.

The amount of time invested in reconciling the manual errors can be reduced to a great extent by employing digitization. The charges related to data tracking and transmission also decreases drastically. Also, the reduced storage needs, the area required to keep the paper-based documents intact, can be minimized, which in turn provides space for stocking and expansion.

With the significant cost-saving, one can expect to grow and enhance the business in the manifold and with ease. The space that the vocation need today for expansion and to get the same at the minimal cost and without additional investment, the best option is to opt for EDI.

Long Term Cost Savings with EDI

The long term benefits of installing EDI for the business are:

Advance Shipping Notices

With a significant reduction in time, the cost of manually storing the data related to the shipping and logistics for the long run can be reduced. An approximated reduction of around 2 percent per order is a huge benefit for the business in the long term.

Easy and Quick Order Processing

There is a tremendous increase in customer satisfaction because of easy and quick order processing procedure through EDI.

Transaction Cost Saving

A business process is indulged in a variety of transactions. Right from the preparation of the invoice to the generation of receipt, there is cost involved at all stages. The more the number of transactions, the higher will be the returns or cost investments for the business. The various transactions involved in business whose cost is reduced are as follows:

  • Time invested in the transit of the communication
  • Time spent on the manual reconciliation of accounts
  • Money spent on manual errors
  • Cost related to archiving and storing invoices
  • Reduced cost of labor for value-added work (like of data entry).


The most expensive and costly segment for any organization is a chargeback. The penalties levied for non-compliance is a huge loss for the business. With everything digitized, the instances of the chargeback related to early/late delivery, ASN/EDI violation, improper labels, purchase order violation, and shortage of products can be reduced to a great extent.

New Integration

With real-time integration, on-boarding of new partner at any point of time is easy and quick. Without the need to implement any new structure, one can easily add to the existing model without any additional expense. The standardized format of communication ensures a smooth and steady communication channel without any hassle and disturbance.

Storage Cost

Accurate and brief ordering blended with reduced paperwork cuts down the need for space to store and keeps the data. It, in turn, brings down the cost of sorting and handling the data. With the idea of go green, as you decrease the storage needs at one end, the space for the business expansion, on the other hand, is released.


With the global connectivity and digital mode of communication, the interaction between the various trading and business partners has been streamlined a lot. The speed and efficiency is everything for small organizations and strategy of managed business is the key for large organizations.

The best and the most effective implementation of the EDI lead to a sophisticated and well implemented channel of communication. The high EDI standards help in easy implementation and adaption of business.

EDI is an absolute game-changer for decades. The EDI is proven to be the best, creating long-term associations with various stakeholders, evolving new products and services, and initiating new marketplaces, and ensuring the eco-friendly working culture.

CloudGen’s SmartEDI, a Cloud-Enabled EDI solution is completely meant to cut-down the complexity as well as the costs associated with EDI implementation. SmartEDI is designed to add true business value to the core B2B transactions with world-class visibility.

Supply Chain and EDI

Supply Chain and EDI

The Never-Ending Bonding

Combining EDI with the supply chain can transform a company’s productivity and visibility. Contemporary global commerce gets driven by their bonding. Trading partners who rely on electronic communication need proper techniques. Electronic Data Interchange (EDI) ensures standardization in this regard, while supply chain automation creates a reliable ecosystem for business productivity. These two critical processes of any commercial organization are brought together by innovative technological trends.

Benefits of EDI-Supply Chain Integration

Many companies cannot let go of their legacy IT systems. They struggle to integrate supply chain workflows with EDI. But once they do so, the benefits far outweigh the initial costs of automation and electronic integration. Primarily, their B2B data exchange becomes much more reliable.

The company’s procurement and cash order processes become efficient. Its shipping and logistic services perform much better. The company communicates effectively with trading partners and customers. It can also optimize deliveries and reduce expenses associated with compliance rules.

The business achieves service level metrics and satisfies the partners. Not only do the liabilities go down, but contracts get honored accurately and promptly. Digitization will also integrate applications and ensure reliable end-to-end data processing.

Positive Technology Trends

Emerging and established technologies are becoming more and more reliable. Their functionality and accuracy also deliver the required performance metrics. As a result, B2B data exchange and supply chain workflows become more efficient and productive. These following trends eliminate silo mentality and strengthen the bonds that create a productive business ecosystem.

Bringing together API and EDI

In the world of B2B communications, API and EDI were once the leading adversaries. APIs are lightweight and connect easily with databases, applications, and other systems. Whereas, EDI plays a significant role in achieving integration with external B2B systems of trading partners.

Modern companies changed track and chose complementarities. Yes, they treat EDI and API as equally significant technologies. They leverage the power and functional appeal of both to evolve superior communications. Businesses that seek expansion and growth follow this policy to the tee.

Integrating the two technologies ensures multiple advantages for a company. It can leverage the power of both without compromising data quality. Moreover, it can follow flexible approaches for integrating cloud storage platforms and legacy systems.

Consequently, there will be support for diverse applications in the ecosystem. These include cloud-based models like SaaS, AaaS, PaaS, etc. Moreover, scalability can also get factored into the solution at an early planning stage of the integration process. Scalability is an area where every business faces a series of challenges. In this demand-motivated market, the company’s ability to change its capacity regarding the demand is paramount.

Cloud expertise

Enterprise-level systems require robust IT infrastructure and consummate professionals. But the experts are not easy to come by. Thankfully, the emphasis on cloud computing solutions and EDI integration has been extreme and encouraging.

Skilled specialists who can handle emerging technologies are increasing in number. The IT pros can also handle legacy system integration. Moreover, these well-trained professionals can carry out business analysis and EDI data mapping.

They can design cloud-based solutions to generate superior business intelligence. They can also factor in partner requirements and analyze the latest trends, and they help the company achieve its targets by improving productivity and key performance metrics.

EDI modernization

EDI is revolving over the years into a refined and standard technology. It is not just about the digitization of invoices and purchase orders. The modern features do not stop with standardized data formats, either. They deliver secure, reliable, and conveniently governable data flows.

The data interchange and supply chain integration bond is also strengthening. Partner relationship management and business process consistency are becoming more efficient. There is support for ad hoc data flows and non-EDI to allow a degree of freedom and flexibility.

Today’s EDI can easily support mobile and web-based communications. It also offers diverse approaches, including VAN, FTP, Point-to-Point, or Direct data exchange. The B2B system is also optimizing to speed up logistic timelines. Moreover, it eliminates redundancy and non-compliance.

An example: Top-Class Online Marketplaces

Without a doubt, Amazon is the market leader in tech innovation. It evolved disruptive solutions and revolutionized the e-commerce business by combining EDI into the supply chain. Retail or online shopping experiences have also become more memorable. Amazon, in particular, transformed logistics, distribution, and supplier demands. Customer experience, competitive pricing, and reliable shipping have become paramount. And the trends suggest that real-time tracking and mobile support are here to stay. 


In summary, every modern company requires EDI- supply chain bonding. It requires a viable strategy to optimize business operations. But the integration process has to be secure, scalable, and reliable. Yes, marrying a legacy system to cloud service is not very easy for the project team.

But modern technologies are facilitating and speeding up this integration process. These developments augur well as data integrity gets enhanced. Besides, the complex workflows and business processes are becoming more streamlined, standardized, and even simplified to a certain extent.

SmartEDI Challenges Small Companies Face to Overcome the Supply Chain Hurdles

Challenges Small Companies Face to Overcome the Supply Chain Hurdles

Small companies operate a tight ship due to various limitations. Their budget, workforce, cash flows, and client base are some of the constraints to consider. Also, they struggle with taxation policies, government regulations, and compliance rules. Moreover, their profits and productivity depend on the quality of the supply chain.

Unfortunately, small company managers encounter many problems here. Procurements get plagued by miscommunication and unnecessary delays. Every trading partner does not give too many pricing breaks to suit small companies, and any little inefficiency in product delivery and shipping models will cause significant backlog and loss. 

Thankfully, computer and internet technologies are all prevalent in the world. By investing in automation and digitization, some hurdles can become smaller. The supply chain workflows can become streamlined and electronic data interchange (EDI) can create efficiency. But the problems also become more diverse and challenging for the supply chain managers.

Main obstacles

Manual processes

Data entry and retrieval using manual methods are inefficient and slow. It is challenging to generate error-free reports, invoices, and purchase orders. Also, the paperwork has to get organized, managed, and archived using tedious procedures. An increase in manual labor and complexity to do all this work would be tremendous and redundant.

In contrast, computerization and mobile access are accurate and fast. The manager can retrieve pertinent data in real-time. By adopting new technology and automation (RPA), data storage, processing, and management also become simplified. And cloud connectivity, mobile data collection, and voice-controlled solutions offer superior strategies.

IT security

Supply chain processes require regular network access for data. The integrity, accuracy, safety, and security of data come into question. The best supply chain solution with security leaks is a significant liability and a costly lawsuit. Hackers target weaker networks and ransom a heavy price after stealing essential data.

Automated solutions with due diligence for preventive security is essential. Cybersecurity has to be a priority, and encrypted methods are becoming basic standards. The best security software assures the manager’s peace of mind and productive efficiency. 

It is not just about the security of your infrastructure. The data security of every partner in your supply chain is essential. Data leakage can occur at any point in the supply chain if you do not have trade partners who take data security as seriously as you do. It is better to break off a relationship with such weak trade partners. If their IT infrastructure is not fool-proof, then you, too, will become vulnerable. The other challenge here is the budget to incorporate those changes.

Third-party logistics

Some companies have the infrastructure, resources, and expertise in storing and shipping products. Partnering with them is not as straightforward as it looks. Third-party logistics can quickly turn into a nightmare even for proficient managers. But the advantages are one too many to ignore, so many businesses go ahead.

You can save storage space, reduce costs, lower risk, and save time. You can also improve the productivity of supply chain workflows. But do not rush into signing a contract with any 3rd party partner. Look into their credentials and proceed after doing a thorough cost-benefit analysis.

There are too many third-party logistics services providers in the market. Yes, they manage the warehousing, inventory, and fulfillment processes. For small companies, this may seem like a great relief. But such outsourcing brings challenges related to contracts, tools, data security, management, and automation.

Cost efficiency

Supply chain operating costs grow with new technologies. They also rise because of fuel, energy, and HR expenses. But cutting down costs is not an easy hurdle to cross for the management. Small companies have to introduce innovation without creating workforce resentment.

They can rely on mobile data collection tools to lower inventory mistakes. It will help improve the company’s sales in the long run. Tools like product trackers, barcode scanners, and digital forms are vital for controlling costs. Cost efficiency also is possible with cutting unwanted resources, automation, outsourcing, and so on.

HR and teamwork

Reducing HR costs is always high on the agenda of a small company. But supply chain processes are not only crucial but also complicated. Besides, the data-intensive workflows have to be accurate, prompt, and reliable. Such an activity requires teamwork and efficient duty delegation.

Supply chain managers can get vexed by the dynamic environment. Real-time events are unpredictable, and experts are essential. Scalability becomes a nightmare in many cases. Every company aspires to change its capacity to adapt to the seasonal change in demand. But finding experienced candidates and recruiting them can be an expensive affair. Besides, they have to be on-boarded and acquainted with the office culture.

Building a reliable team takes time, and managers have to be patient. They should factor in business needs, inter-departmental conflicts, training costs, etc. Ultimately, hiring the right person for the right job is essential to ensure productivity and profits. 


To sum up, small businesses have to do a fine, balancing act. They have to manage the supply chain for qualitative and cost improvements. At the same time, they have to deliver customer satisfaction and lower the risk of doing business in a competitive environment.

Otherwise, the company not only loses customers but also trading partners. With technological infusion, efficiency improved a great deal. But the threats are also equally alive, and overcoming these hurdles is paramount.

SmartEDI, can be your partner to easily onboard the customers to kick start the EDI transactions in a smarter way. Our solution is easy to install and run efficiently irrespective of any infrastructure challenges while being highly portable, flexible and scalable. An assured increase of 80% to 90% is observed in on-boarding new partners. The time and money invested are drastically brought down to 10% to 20% for existing solutions. Check out the link to know more.

EDI Everywhere

How fortune 500 corporations widely use EDI

With the footprints traced to decades back, Electronic Data Interchange is one of the swiftest and simplest modes of data transfer. The ease of communicating online and sharing the details with the various stakeholders in real-time, EDI has proven to be one of the tools to benefit all the business sizes.

With years of successful implementation in large Fortune 500 organizations with measurable returns on investment, EDI has a proven track record of positive impact even when the revenues hit the low trail.

The efficiency of data integration increased turnover, and reduced cost, the paradigm shift of business on profits due to the EDI implementation has been a prime point of success. With the dramatic cost-saving and better benefits linked to modest operations, the EDI is extensively applied by the Fortune 500 companies.

Benefits and Use of EDI

The benefits that the EDI offers are unmatched with any of the other business implementation strategies. Developed to solve a multitude of problems, the EDI is now widely used by various organizations. By facilitating automation and smooth functioning, EDI has multiple benefits to offer to the companies.

The use of EDI is related to environmentally sustainable practices in several ways. The reduced chances of the errors and quick processing of the request, has ensured retailer compliance and better product distribution. The great time to reduce the throughput of processes and reduce the potential errors, EDI is very supportive of the fortune 500 companies.

The benefits that these companies have extracted from the application of EDI are:

Quick Transaction processing

With reduced paperwork and digitization, the speed by which the transactions are processed, and communication is established is enhanced to a great extent. With quick and easy retrieval of files, allowing faster turnaround times, and higher customer satisfaction, EDI is used by Fortune 500 companies.

Reduced errors

Manual data entry is slow with the chances of a high clerical error. With the implementation of the automated data entry and all the system related to data processing in the digital mode, the possibility of human error decreases.

Attaining Accessibility

With the real-time processing and the access of data round the clock, the tracking is stratified a lot. With such an implementation of EDI, the company can get the benefit of staying at the top of the competition. The streamlined servicing and standardized processes, businesses can manage accounts and inventory more accurately.

Enhanced Efficiency

The paradigm shift that has been seen in the wide usage of the EDI by fortune 500 companies is in the area of productivity. With increased efficiency, the business can directly impact customer relationships and add value to the company.

High Security

The businesses are best when they assure the high security of data stored and transmitted. With the EDI integration, the data is secured end-to-end without any leakage. EDI makes it easier to track and store data for auditing purposes to meet industry compliance standards.

Companies using EDI

The decades of implementation ample number of industries are already using EDI in their day-to-day operations. With the extensive usage of the EDI, the businesses are getting benefited from various advantages. The top sectors in the Fortune 500 companies that have widely implemented the EDI are:

Pharmaceutical Industry

Relying on the extreme level of accuracy, the pharmaceutical industry needs the highest level of data security and accuracy. With EDI integration, the channel of communication is streamlined a lot. The electronic process has significantly reduced errors and turnaround time.

Retail Industry

The customer being the centre of the business of the retail industry, the need to reduce the overhead costs by reducing errors, turnaround times, and labour costs is a must to ensure the best pricing. With the implementation of EDI, the companies in this segment have assured the best services at a premium cost.

Automotive Industry

The weekly analysis of stock required to ensure no shortage in the manufacturing process by improving communication with material suppliers, and eliminating the need for invoices is the key area of improvement that has been focused by the EDI.

Financial Industry

With a wide area of financial transaction and operations which are customer-driven and the need for accurate data, the EDI integration in the financial companies is magical. With the swift and quick communication that takes place between banks and customers or between banks, EDI ensures no data leakage and high security of the companies.

Tech Industry

Allowing quick and hassle-free communication is the key to the success of various tech companies. The use of EDI is the prime factor that the tech industry has favoured to handle numerous business processes right from design to manufacturing and supply management.


With global connectivity and extensive implementation, the Fortune 500 companies have benefited a lot from the EDI. Electronic data interchange is a hassle-free and quick way to stay connected in the business world.

A tool that is seen as the game-changer for a decade, has proved to be effective, efficient, and smart in various aspects and sectors. Working with the industry specialist, EDI can help to identify potential improvements and earn a big fortune by the analysis of the same. Thus, implementing EDI is one of the core competencies of the Fortune 500 companies and various small enterprises in today’s scenario.

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